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 Refunds for RageMedals & MobaCoins

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PostSubject: Refunds for RageMedals & MobaCoins   Wed Sep 12, 2012 7:06 am

HelloInterloper has made a terrific video explaining how to get your money back on this game. It is no joke, you are essentially just e-mailing your App provider why Mobage/Cygames has changed the game to where it is impossible to play. I myself have just sent Apple an e-mail on why this game has changed its gameplay, function, and customer support. I plan to post a reply to my results when they reply back.

https://www.youtube.com/watch?v=Tnlp_guolMg
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PostSubject: Re: Refunds for RageMedals & MobaCoins   Wed Sep 12, 2012 1:53 pm

I did get a refund for a little over $393. I, also, received a reply just now from Rage Of Bahamut Management Office:

Quote :

Hi,

Thank you for contacting us and we apologize for the late reply.

As it is mentioned in our announcement, Trades, Gifts, Selling cards (by tapping 'Sell' on a card's information screen) and finally, the new Bazaar, are 4 separate features in the game.
The Bazaar system does not replace Trades.

More information will be available in the Guidance under [About Bazaar] after the Bazaar Feature is released.

Please also note that no further information will be disclosed, and updates will not be sent to individual emails.

Best regards,
"Rage of Bahamut" Management Office

>I think this is a very Communistic approach to trading. Here me out,
>please. I can understanding the Gifting restrictions and welcome it. The
>Bazaar Feature; however, is a blatant slap in the face - especially for the
>loyal, [censored], customer base. According to their New Trading System
>(trading?), we are going to be 'restricted' to 5 Bazaar Tickets which we
>can use to list our items for 'sale' in the Bazaar. Even if we cancel or
>refuse, the tickets are considered used and we would have to wait another
>day in order to trade. Ridiculous! Also, from what I can gather, Cygames
>and Mobage are going to 'impose' a value for items listed in the Bazaar?
>Definitely not a Free Market Trading game. Barely a trading game as it is.
>
>If you wanted to stop hacking and multiple fake accounts, then require a
>PIN system and implement a Verification email along with the device
>registration. Limit one email, per device, per account. Limit trading to
>player's above level 20 AND if necessary, only within 5 to 10 levels of a
>players current level (like a level 30 player can only trade with someone
>that is between level 25 to 35). Require an email verification and a PIIN
>for all trades to both parties. So, the one placing the trade has to check
>their email and click on a verification link or enter a PIN code that is
>generated by the trade. Then the person receiving the trade presses
>'Accepts' and another email verification code is sent with a PIN he must
>enter in order to complete the transaction. More steps, but I'd rather have
>that than a limit to 5 Bazaar Tickets and being forced to make 1 trade at
>an established price rather a valued price. Trading anything higher, I'd be
>forced to wait for 1 trade - seeing how I'm moving from into full HR deck
>and eventually, if I continue to play this game, into the next level.
>
>So, in summary: Say 'NO' to the Bazaar Feature becoming mandatory. Say
>"Yes" to the Gifting limitations. Require Email verification and PIN "YES".
>Bazaar - "NO".
>

NOTICE: It says "The Bazaar Feature does not replace trades". I think we may have, possibly, jumped the gun...MAYBE.

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PostSubject: Get a full refund on MobaCoins and RageMedals   Wed Sep 12, 2012 7:01 pm

This is legit. A lot of my friends have already received refunds for their purchases made to Mobage/Cygames before the trade ban.

Google Play's current turnaround time for Android refunds:
• get a response in 2hrs
• get a refund within 2 weeks

Apples current turnaround time for iOS refunds:
• get a response within an hour
• get a refund within 24hrs

Be sure to email the links the player has listed in the video.

Be sure to include order numbers and $ amounts of purchases

Tell them how are you are unsatisfied with the recent changes in the game and how you would have not spent money on it if the recent changes were in effect during the time you purchased RageMedals or MobaCoins.

That's it!

Keep us posted with samples of what you are mailing googleplay or iTunes. Also whether or not you received a refund and the turnaround time. Anything that will help other members.

FYI: Mobage/Cygames cannot take away any cards or items you have purchased with those RageMedals or MobaCoins you obtained prior to the trade ban.



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PostSubject: Re: Refunds for RageMedals & MobaCoins   Wed Sep 12, 2012 7:13 pm

One more step. I've been told from Apple support that first I must contact and get a reply from the developer...... good luck there.
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PostSubject: Re: Refunds for RageMedals & MobaCoins   Wed Sep 12, 2012 7:16 pm

Vtrade wrote:
One more step. I've been told from Apple support that first I must contact and get a reply from the developer...... good luck there.

I did when trade ban first started and still haven't received a response. Hopefully they don't say that. Ugh.
scratch

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PostSubject: Re: Refunds for RageMedals & MobaCoins   Wed Sep 12, 2012 7:24 pm

I contacted Apple support and received a refund for what I've spent, which is just over $100. It was really easy. I didn't use a video or anything, I just contacted support and explained the situation.

Here's an excerpt from the reply I received:
Quote :
> It's JM again from the iTunes Store. I would first like to apologize for the delayed response to your email, I had my work off the past two days. Thank you for your patience and understanding.
>
> Under the circumstances, I've determined that a refund is appropriate. In five to seven business days, a credit of 14.24 USD should be posted to the credit card that appears on the receipt for that purchase.
>
> Also, you will see 97.88 USD added to your store credit balance within 48 hours for some of the in-app purchases charged to the [censored] method. You may need to sign out of the iTunes Store and then sign back in before you see the credit in your account.
>
> The developer of this application is the best resource for assistance with this issue. To contact them, please visit:

Also the trade thing? They've made it very clear that the Bazaar is not replacing trade. My issue with the new trading system is that we can only trade with fellows or order members. It is extremely limited.
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PostSubject: Re: Refunds for RageMedals & MobaCoins   Wed Sep 12, 2012 7:42 pm

This is, for the most part, the email correspondence after they gave me to another representative to 'assist' me. NOTE: The email is in descending order, you'll be reading last email first.


Quote :

Greetings John,

xxxxx again. Thank you for your kind words, truly your patience and understanding were a blessing in this matter. After this mail I will be closing this matter.

You can find many helpful resources for your issue and other methods to contact Apple to resolve your problem here:

http://www.apple.com/support/itunes/

John, nothing makes Apple happier than to hear that we have pleased our customers, and on a personal level it was a pleasure to assist you through this. I wish you the best and hope that you continue to enjoy the iTunes Store.

Sincerely,

xxxxx
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Monday to Friday, 8a.m., to 3:15p.m. Sunday, Saturday OFF.
----------------------------------------------------------------------------------

Dear xxxxx,

Thank you for your understanding and action taken. That is all I was
requesting since those purchases are not working as intended.

You and xxxx have restored my faith in Apple and it's high level customer
service. Cygames and Mobage, on the other hand, seems to enjoy giving their
customers a run around. I could go on but I won't.

Thanks once again for your assistance.

John xxxx
Definitely an Apple Loyal Customer

P.S. - Have a blessed day.

-----------------------------------------------------------------------------------
-----Original Message-----
From: iTunes Store
Sent: Wednesday, September 12, 2012 7:04 AM
To: johncfl71xxxxxxxxxx
Subject: Re: Rage of Bahamut fiasco and refund; Follow-up: 22700xxxx

Greetings John,

xxxxxx again. Regardless of the disparaging words about my service I have
reconsidered your case. A supervisor is not needed as I am fully capable of
refunding these under given circumstances, however the reasons I provided
before (All sales being final) are normally concrete.

I have reversed the charge for all Rage of Bahamut In app content. In five
to seven business days, a credit of $393.81 (in addition to any other
refunds) should be posted to the credit card that appears on the receipt for
that purchase.

Understand that from here on forth there shall be no further refunds for
this application as you have made it clear this application is not
conforming to proper business and moral codes. You should immediately remove
your profile from this game if possible and delete it from your devices.
Continued use of this game constitutes that you knowingly understand the
problems with it and are responsible for your purchases within said
application.

John, if you need further assistance, by all means just reply to this email.
I will be sure to respond and assist you personally to the best of my
abilities.

Sincerely,

xxxxx
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Monday to Friday, 8a.m., to 3:15p.m. Sunday, Saturday OFF.

Below is where I pleaded with someone else other than the 2 reps previously
Quote :


To whom it may concern:

Since xxxx, and now xxxxx, passed the ball - xxxxxx left the ball
hanging - I am pleading my case to sensible Apple employees and/or
Supervisor and management.

Below is a copy of the email correspondence in which I started off
completely pleased and satisfied to where I was utterly disappointed. I
am hoping that the 'buck stops here' as this is my final plea for some
sensibility in the Cygames/Mobage fiasco. I would like to continue to
think, and feel, that Apple cares a bit more about customer satisfaction
and fairness, rather than the bottom line. I can understand sustaining
valid charges; however, the purchases are invalid as it is falsely
misrepresented as a Trading Card Game. The game has had flaws and has
changed. Purchases made prior to Aug 30th are under the assumption that we
can "trade" the junk we get in their Card Packs. We haven't had almost 3
weeks of no trading, problems signing on, invalid transactions appearing
and more.

So, I implore anyone in a higher capacity to address this issue to contact
me via this email address.

Sincerely,

John xxxx
Loosing Faith in Apple

P.S. - Below is a copy of the email correspondence thus far:


Re: (en_US) Other iTunes Store Topics; Follow-up: 22700xxxx

xxxxxx,

I would like you to address my concerns to your superiors and, if
necessary,
have them contact me as well. Especially, since you are not capable, or
authorized, to take appropriate action to address my issue. If you can,
then please accept my apologies. If you are not able, please do forward
this email to the appropriate superior(s) and have them contact me.

Sincerely,

John xxxx
In Disbelief

-----Original Message-----
From: Johnny xxxx
Sent: Tuesday, September 11, 2012 2:10 PM
To: iTunes Store
Subject: Re: (en_US) Other iTunes Store Topics; Follow-up: 22700xxxx

xxxxx,

If xxxx wanted to rest easy knowing that I got the best possible experience,
then he has more confidence in you than I do. I appreciated the refund for
the overcharges as it was a legitimate claim. This matter; however, it
entirely different. (I should have removed the charges that were taken care
of off the list as I see I had placed them on there. That was my fault.)

Apple as a merchant processor for this game is condoning their activities
which is nearly criminal. The consumable items purchased in game were
purchased under the premise that it could be traded. As of this time, there
is no trading and hasn't been for over 2 weeks. There has also been
problems with not receiving items purchased, trouble with logging in,
crashes, hacking - just to name a few, and Apple as a third party
merchant/[censored] processor for this game and Company, is condoning such
'criminal' behavior. In essence, you are saying that you made a purchase
for a product that no longer functions as intended BUT that's okay because
we have your money and could care less about what you and Cygames/Mobage do
with each other. At the end, the loyal customer is screwed by the one
company that cares about it's reputation - obliviously, since Cygames and
Mobage couldn't care less.

You, xxxxxx, and Apple are forcing us loyal customers to Apple, to file a
Class Action Lawsuit or seek legal advice else where. Apple is the biller
and it is through you that we were billed and Apple should have more concern
over this matter as it affects not just one, but many. I regret that should
I have to take this matter further, or else where, I will not be using
Apple, nor it's products and services. That means no more using my iPod and
iPad and the many music and other purchases. Google, apparently, cares more
it's customers than Apple. If I had known that Apple would turn face like
this, I would have used Google Play instead as I have an Android phone and
tablet.

I am severely disappointed at your response.

John xxxx
Lost Apple Customer

P.S. - apologies for the rambling but I am sure, hopeful, that you can
understand my utter frustration and disappointment; still, none the less,
have a good day

-----Original Message-----
From: iTunes Store
Sent: Tuesday, September 11, 2012 1:12 PM
To: johncfl71xxxxxx
Subject: Re: (en_US) Other iTunes Store Topics; Follow-up: 22700xxxx

Greetings John,

My name is xxxxxx and I am taking over for xxxx. I understand you two were
working well together but xxxx asked me to personally take over in their
stead so they can rest easy knowing you got the best possible experience.

I do apologize, however the item you have requested be refunded to your
account "johncfl71xxxxxxxx" is unable to be refunded.

In the past you have been refunded for In App purchases. All sales from
iTunes are considered final. While we do make exceptions from time to time
the exception is based on a one-time situation and is usually not granted
again.

Terms of Service:
http://www.apple.com/legal/itunes/us/terms.html#SALE

As per your third point of the four you listed for the reasons why you
should be refunded, if the company has indeed falsely represented its
product to you then you may take legal action against them under the
discretion of your legal advisor. Applications and their In App consumable
items are the intellectual property of their developers and as such Apple
has no representation for them and no liability for them. I would suggest
you contact your legal advisor and inquire what your options are. You may
contact the developers of Rage of Bahamut to seek a refund or legal action
here:

http://support.mobage.com/kbarticle?id=kA0C00000008UXy&lang=en_US

John, if you need further assistance, by all means just reply to this email.
I will be sure to respond and assist you personally to the best of my
abilities.

Sincerely,

xxxxx
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Monday to Friday, 8a.m., to 3:15p.m. Sunday, Saturday OFF.

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PostSubject: Re: Refunds for RageMedals & MobaCoins   Wed Sep 12, 2012 9:19 pm

Great example John.

So in essence u eventually asked to speak with supervisor when they previously refused a full refund?

Wasnt sure if I misread the order the emails

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PostSubject: Re: Refunds for RageMedals & MobaCoins   Thu Sep 13, 2012 3:30 am

This is great guys. One clarifying question though. For apple, how do you actually get to emailing the issue? So far, I have made it to apple support, then logged into my apple id and went to products, iphone, apps, ap behaving not as expected, but there is no room for email. Do you have to create a new issue then email that? Please advise lol! Thank you!
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PostSubject: Re: Refunds for RageMedals & MobaCoins   Thu Sep 13, 2012 3:39 am

n0ckss wrote:
This is great guys. One clarifying question though. For apple, how do you actually get to emailing the issue? So far, I have made it to apple support, then logged into my apple id and went to products, iphone, apps, ap behaving not as expected, but there is no room for email. Do you have to create a new issue then email that? Please advise lol! Thank you!

You e-mail them by composing a message on your e-mail to the following address: macappstore_english_us_support@apple.com
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PostSubject: Re: Refunds for RageMedals & MobaCoins   Thu Sep 13, 2012 3:40 am

I'm not really looking for a full refund. Just for purchases made during the trade restriction, to where I was expecting I could trade the cards freely after the restriction. Actually all I was asking mobage was to trun them back to ragemedals and they could get the cards I acquired in the packs back. Sadly, I'm not gettin anywhere
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PostSubject: Re: Refunds for RageMedals & MobaCoins   Thu Sep 13, 2012 3:42 am

Admin wrote:
Great example John.

So in essence u eventually asked to speak with supervisor when they previously refused a full refund?

Wasnt sure if I misread the order the emails

Yes. I sent out another email to general support asking to speak with someone higher that was capable of addressing my issue as a last effort before going to the credit card company. I guess the email went right back to the person, or got routed back to the same person, to take care of me.

Never attack someone on a personal level as they are just trying to do their job; however, there is usually someone else that can fulfill your request.

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PostSubject: Re: Refunds for RageMedals & MobaCoins   Thu Sep 13, 2012 3:48 am

frostbiteburns wrote:
I'm not really looking for a full refund. Just for purchases made during the trade restriction, to where I was expecting I could trade the cards freely after the restriction. Actually all I was asking mobage was to trun them back to ragemedals and they could get the cards I acquired in the packs back. Sadly, I'm not gettin anywhere

Mobage won't do that; however, you can send a copy of that email to Apple and they may assist you in that manner. To Mobage, doing what you ask is like saying, "I don't like what I drew. Can I do it again?" It would be better to get the refund now, or wait to see how this Trading System is going to work. If you are satisfied with how the new system is, then no refund necessary. If not, then you should ask for a refund on the items purchased that cannot be used as intended. Apple will only issue 1 refund request per app. So, if you ask for a refund because of the game and how it's dynamics have changed, you must include all transactions for that claim. To claim again, they would refer you to "All Sales are Final" clause.

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PostSubject: Re: Refunds for RageMedals & MobaCoins   Thu Sep 13, 2012 7:50 am

someone got a response from the google play store?

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PostSubject: Google Play +, iTunes -   Fri Sep 21, 2012 2:14 am

So I just sent my emails to Apple and Google Play as I have an Android phone and an iPad. Here is the email I got back from Google:

Quote :
"Hi Daniel,

Thank you for writing back and for providing more details regarding this issue. On behalf of Google, I would like to apologize for all the frustration you have had regarding the Rage of Bahamut feature changes. We strive to make our customers happy, so situations like these frustrate us as well. I was able to request a refund on your behalf for many of the Mobacoins you purchased within the Rage of Bahamut app from August to present. You'll receive another email within 14 business days confirming that the request has been processed.

I really appreciate you taking the time to let us know about the details of your specific case; each time we hear more details, it helps us make a better solution. I hope that despite this, you will keep using the Google Play Store app and keep sending us valuable feedback when things don’t go as expected.

Thanks in advance for your patience, and if you have additional questions or if you don't receive a second email with this confirmation, please let me know.

Sincerely,

John
The Google Play Support Team"

However this was the email that I got from Apple:

Quote :
"Dear Customer,

Jackie here from the iTunes Store support team. I have just finished reading your request, and I want to let you know that I am here to help. I understand that you are requesting a refund for the in-app purchases from the game Rage of Bahamut. I can imagine you would like to have assistance in this matter.

I am sorry, but I am unable to provide a refund for your purchase. In order to obtain a refund, I recommend that you contact the developer of this application and have them provide assistance with this In-App Purchase. To contact them directly, please visit:

http://support.mobage.com/kbarticle?id=kA0C00000008UXy&lang=en_US

Please do not hesitate to contact me if you require further assistance. If you reply directly to this email, your response will come straight to me.

I hope that you continue to enjoy the iTunes Store. Have a great evening.

Sincerely,

Jackie
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/

Please note: I work Sunday to Thursday, 4:30 PM to 11:30 PM EST.

Thank you for allowing me the opportunity to assist you."

I'm not finished with apple quite yet. I am slightly disappointed in Apple compared to how Google handled the situation.

Like John I have asked to speak with their supervisor/manager to further help me and have yet to hear back from them. I'll keep you guys posted.

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PostSubject: Re: Refunds for RageMedals & MobaCoins   

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Refunds for RageMedals & MobaCoins
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